Technical Support Engineer – Arabic Speaking
A global financial information product & service provider is looking to bring on board a Technical Support Consultant into their team in. You will be acting as the organisation representative to ensure there is a high level of technical and consultancy service provided to their customers.
Your role will be to manage the troubleshooting requests, implementation, upgrade and continuing use of the company applications, products and services for its customers.
• Liaise with the customers to analyse, determine and resolve their support issues.
• Prepare and configure the environment for installation & installing company applications
• Analyse, resolve/escalate problems encountered during the implementation of systems.
• Unit test the installed system to ensure basic system integrity
• Analyse and Resolve/escalate issues during UAT & Operations testing.
• Experience working in the Financial Services sector.
• Experience implementing or supporting complex IT systems.
• Strong Knowledge of SQL Server and Windows client configuration – application and ODBC troubleshooting
• MS SQL experience for 5-8 years.
• Experience of working within a customer facing support role (minimum 2 years)
• Experience of direct training and presenting to clients of all levels including senior management
• Deploying and supporting Business Applications in a; Client-Server, relational database, LAN/WAN environment.
Please forward your CV to andrew.
|Job Location:||Dubai, United Arab Emirates|
|Company Industry:||Information Technology|
|Career Level:||Mid Career|