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Software Implementation & Support Specialist, EAGM – GE Healthcare

Business Segment
Healthcare Eastern & African Growth Markets
About Us
What do you envision for your future? At GE Healthcare, our vision involves looking at Healthcare in a completely new way. Focusing on earlier, pre-symptomatic disease detection and prevention, instead of late diagnosis. Helping clinicians access more information and intervene sooner with targeted treatments so their patients can lead longer, fuller lives. We believe we can help make that happen – and we’d like you to be a part of our mission. As a global leader, GE can bring together the best in science, technology, business and human resources to redefine the frontiers of healthcare. Something remarkable happens when you bring together people who are driven to make a difference – they do. —Your Life. Your career. Your purpose. Re-imagined—-
Role Summary/Purpose
GE Healthcare develops and sells to hospitals across the world including Europe, USA, Canada, Australia & the Middle East its proprietary Computerized Maintenance Management Software (CMMS) called “AssetPlus”. As part of its growth strategy GE Healthcare is investing into solutions implementation resources across EAGM. The candidate will be responsible for the implementation of GE portfolio of Asset Management & Hospital Operations Management Solutions.
Essential Responsibilities
– Implement GEHC’s AssetPlus software at hospitals and healthcare service providers in EAGM region – Train user groups at customer sites (Bio-med engineers, Nurses, IT…etc) on how to effectively use and maintain AssetPlus software in addition to Business Intelligence and reporting components of the software. – Support users with technical issues that arise post-implementation – Support the extended delivery teams in with advanced technical issues / remote support. – Develop and implement interfaces between AssetPlus and client systems for maximizing impact of the product. Execute the onsite and remote integration required between Asset Management software and other applications. – Lead analysis of performance with strong analytical and Excel skills – Package deliverables to be re-used as best practice for all EAGM – Leverage network to identify new leads – Identify upsell opportunities within existing accounts – Leverage internal GE network to promote Asset Plus solution – Support proposal generation and scoping of opportunities
– Bachelor degree in Computer Science or equivalent- 3-5 years’ relevant work experience- Strong experience architecture and implementation of ERP, CMMS and BI solutions- Deep understanding of RDBMS concepts and the SQL syntax (SQL Server & Oracle)- Advanced communication skills with ability to interact with customers of different levels of seniority and background (managers, engineers, technicians, nurse…etc).- Advanced analytical skills and ability to understand reported technical issues and determine the source and the remedy to those.- Significant experience in software implementation cycles and various different phases associated with the whole implementation cycle; solid project documentation knowledge- Ability to prioritize commitment and manage resource allocation of resources.- Strong, confident personality with public speaking skills / excellent training abilities- Good understanding of Operating Systems / networking concepts- Ability to handle & analyze system generated errors- Exposure to integration engines is highly desirable- Bilingual (Arabic + English)- 50% travel time within EAGM region- Ability to work in fast paced and dynamic environment- Strong team ethics, collaborative and inclusive in approach- Aware of commercial implications
Desired Characteristics
– Healthcare Background- Experience with wireless networking, RFID & RTLS technologies

Job Details

Date Posted: 2014-03-11
Job Location: Dubai, United Arab Emirates
Job Role: Other
Company Industry: Other

Preferred Candidate

Career Level: Mid Career

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