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Service Supervisor – Industrial Doors & Docking Systems | Storage Handling Solutions | Dubai – Al Futtaim Group

About the Business:

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company’s development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

About the Job:

We are looking to hire a Service Supervisor to join our Industrial Doors & Docking Systems | Storage Handling Solutions team in Dubai.

Your role and responsibilities will cover the following;
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In coordination with customers, plan & coordinate product maintenance schedules.
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Generate and receive enquiries from customers regarding all aspects of product service to generate maximum aftersales opportunities.
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Handle emergency breakdown and routine service enquiries
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Preparation and submission of maintenance and repair quotations
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Preparation and submission of final service invoices, including necessary customer authorizations.
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Ensure products are maintained to manufacturer’s standards.
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Achievement of workshop KPI’s including utilization, efficiency, redo work, work-in-progress levels, turnover & profit margins.
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Adherence to required standards of housekeeping, Health & Safety, ISO (QMS and EMS) and Dealer Standards.
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Recommendations for recruitment, training and welfare Service staff.
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Recommendations for tools & equipment necessary to carry out all site duties efficiently & safely.  Maintenance, calibration & replacement of tools & equipment.
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Reporting & follow-up of product quality issues to manufacturers.
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In conjunction with Parts Department, ensure material ordering, stocking and replenishment ensures efficient service operation.
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Liaison with sub-contractors and suppliers to ensure quality and scheduling of work.
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Assist to ensure all due receivables are collected within agreed timescales.
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Develop & maintain excellent relationships with principals, suppliers & subcontractors.
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Allocation and follow-up of jobs to suitable field Technicians.
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In conjunction with Projects Department, ensure product installations are completed to the correct standard
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Active guidance and coaching of service staff to encourage a productive and efficient team.

Job Details

Date Posted: 2013-04-22
Job Location: United Arab Emirates
Job Role: Engineering
Company Industry: Engineering

Preferred Candidate

Career Level: Mid Career

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