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Service & Parts Leader – Ingersoll Rand

Functions as Service and Parts Leader. Responsible for the administration, implementation, and management of the service and parts sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area, people and is accountable for the strategy and achievement of specific business objectives.

Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.

Responsible for achieving mission objectives regarding sales, profit and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
As a member of the leadership team, responsible for participating in annual operating plan preparation.
Monitor, measure and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
Develop and implement new service products following the market environment, demand and technology evolution.
Works with HVAC Field Technician Supervisors to establish required skill sets, talents, and capabilities. Monitor and drive training programs and service engineers & technicians career development.
Works as liaison between business unit/corporate and service team to resolve issues.
Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
Maintains quality standards by ensuring effective supervision and inspecting job sites.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
Responsible for internal communications flow between service personnel and leadership team.
Responsible for maintaining organization¡¦s expertise of Trane and competitor¡¦s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions based business strategy.
Reviews project measurements and monitors projects through completion.
Responsible for administering safety and environmental program in the service area.
Drive the business to achieve gain loca
Degree in Mechanical Engineering preferred.
ten (10) years related experience and/or training; or equivalent combination of education and experience.
Familiarity with the operation of Energy Management Systems or HVAC systems and/or Temperature Controls and/or Process Control Systems. Knowledgeable of Building Automation Systems, New Construction Sales, PACT, Demand Flow Technology and Trane order processing and equipment.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
Good command over the English language and knowledge of Arabic would be an advantage.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Job Details

Date Posted: 2013-04-18
Job Location: Doha, Qatar
Job Role: Other
Company Industry: Marketing

Preferred Candidate

Career Level: Entry Level

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