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Service Manager – Al Futtaim Group

About the Business:

Al Futtaim is regarded as a pioneer in the Gulf region’s Automotive industry and our businesses encompass every aspect of the Automotive sector; from passenger and commercial vehicles, construction equipment sales and service, to used car sales and rental and leasing.

One of our Automotive businesses, Al-Futtaim Motors, is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Toyota, our ever popular brand, is rightly the predominant profile in its class on the UAE’s roads and caters for a wide range of motoring enthusiasts.

About the Job:

The key accountabilities of this role will include 
* To manage a productive associate workforce in excess of 110 technicians
* Conduct service feasibility studies to simulate and execute business growth
* Study, Analyse, Review and execute ideas to maximize revenue, profit and customer satisfaction.
* Liaise with fleet, governmental and retail customers to ensure a healthy growth in relations and retention.
* Maximize efficiency through the monitoring and implementation of operational activities.
* Assist in developing service promotions and business plans to ensure corporate vitality.
* Ensure customers and any customer complaint are dealt with in the most professional and efficient way.
* Implement and monitor accurate and efficient work in progress processes to ensure vehicles are completed on time after quality servicing.
* Implement and ensure productive staffs are following clocking on and off procedures.
* Ensure invectives are reviewed and monitored in line with clocking on and off procedures
* Analyse all operational layouts and service capacity needs to ensure facilities can cope with volume growth and decline
* Ensure that all productive staff are trained to fix vehicles right the first time.
* Ensure workshop manager, foremen and testers are trained to conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures.
* Ensure that vehicles are delivered to customers in accordance with Toyota service processes.
* Ensure a safe, clean and environmental compliant workshop.
* Advise on training needs and ensure staff attendance to training courses.
* Ensure the maintenance of all company assets.
* Liaise with fleet, governmental and retail customers to ensure a healthy growth in relations and retention.
* Ensure that staff conduct accurate data input to ensure quality of customer information on the dealer management system.
* Ensure that all facilities are clean and comply with Toyota’s 5’s philosophy.

Job Details

Date Posted: 2013-07-03
Job Location: United Arab Emirates
Job Role: Other
Company Industry: Customer Service

Preferred Candidate

Career Level: Management

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