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Service Desk Supervisor / Service Desk Attendant – Sanaya Jordan

 Supervises the Help Desk Services.

 Respond to requests for technical assistance in person, via phone, electronically

 Diagnose and resolve technical hardware and software issues

 Research questions using available information resources

 Advise user on appropriate action

 Follow standard Help Desk Procedure

 Log all Help Desk Interactions

 Administer Help Desk Software

 Redirect problems to appropriate resource

 Identify and escalate situations requiring urgent attention

 Track and route problems and requests and document resolutions

 Prepare activity reports

 Stay current with system information, changes and updates

 Follow on incoming work orders

 Attend daily meetings

 Processing of Guest Check-In and Check-Outs

 Prepare Weekly and Monthly Reports

 24/7 Operation

Job Details

Date Posted: 2013-04-18
Job Location: Riyadh, Saudi Arabia
Job Role: Administration
Company Industry: Construction/Civil Engineering
Joining Date: 2013-05-10

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: Egypt
Degree: Bachelor’s degree / higher diploma

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