Supervises the Help Desk Services.
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard Help Desk Procedure
Log all Help Desk Interactions
Administer Help Desk Software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
Follow on incoming work orders
Attend daily meetings
Processing of Guest Check-In and Check-Outs
Prepare Weekly and Monthly Reports
24/7 Operation
Job Details
| Date Posted: |
2013-04-18 |
| Job Location: |
Riyadh, Saudi Arabia |
| Job Role: |
Administration |
| Company Industry: |
Construction/Civil Engineering |
| Joining Date: |
2013-05-10 |
Preferred Candidate
| Career Level: |
Mid Career |
| Gender: |
Male |
| Nationality: |
Egypt |
| Degree: |
Bachelor’s degree / higher diploma |
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