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Service Advisor – Universal Motors Agencies

Build customer enthusiasm and owner loyalty by identifying customers’ service needs and providing solutions to those needs.

Responsibilities include but are not limited to :

1. Greet the customer cordially, listen carefully, assess needs, and take actions necessary to satisfy those needs & performs all other duties that make the customer completely satisfied.

2. Perform vehicle’s check externally and internally, mark any scratch, damage or anything beyond the standard shape.

3. Create and verify a repair order that cover all concerns mentioned by the customer, the release promised date, initial repair cost estimate, gives copy to customer & passes the hard copy to towe.

4. Check the work progress and update the customer about the details when ever is required.

5. Get the customer’s approval on initial repair cost and explain thoroughly any extra work estimation for further approval.

6. Accompanies every customer while settling the payment and, hand over the gate pass to the driver to bring the vehicle after being cleaned and then, explains the work done next to the car before delivery.

7. Responsible to contact certain customers, which their vehicles are involved in some recall campaigns to complete the required job in the company’s service facility.

8. Responsible to contact customer no later than three days from date of delivery to make sure that the vehicle is in a good condition, or to report any problem to the superior.

9. Should ask the customer to complete customer satisfaction card upon vehicle’s delivery, make sure to contact his superior for resolving any problem in case the score does not match completely satisfied parameter.

Job Details

Date Posted: 2013-04-16
Job Location: Riyadh, Saudi Arabia
Job Role: Customer Service
Company Industry: Automotive
Joining Date: 2013-05-15

Preferred Candidate

Career Level: Entry Level
Gender: Male
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; India; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Pakistan; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Certification / diploma

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