Main Tasks and Responsibilities
1 Quantifiable * TAT for transaction processing * Customer complaints resolution * Internal customer satisfaction survey results
2 Non-Quantifiable * Telephone Calls * Faxing/E-mailing advices to Customers.
3 Key results * Ensure “good to superior” feedback in internal customer satisfaction surveys. * Ensure that there are no commission leakages, supervisory lapses and stay focused on achieving “low risk” audit reports * Ensure to undertaking the role of relationship building (Internal / external). * Audit & Compliance * Due diligence in “Anti Money Laundering”
4 Tasks and Responsibilities * Timely report to work and maintain work ethics. * Ensure that transaction processing is handled within agreed TAT and technically workable as per UCP 600, URDG 458, URR 725, URC 522 and other ICC Publications as applicable. * Keep updated on all products; be well skilled and aware of all changes and amendments on product features, procedures and processes. * Establish and maintain strong professional relationships/connections internally and externally. * Signatures to be verified on all customer requests and authorised to initial on the signature verification stamp .Upon completion of the transaction ensure proper filing is done. * Continuously monitor & assess the efficiency of workflow in regards to internal/external customer expectation, information exchange and documentation. * Ensure adherence to deadlines and reporting. * Authorise AED payments through central bank system.
* Checking balancing of Suspense accounts / Online accounts at end of each month by matching system GL. * Record items of exception nature and follow up until it is closed. * Comply with Credit Policy and Anti Money Laundering Policy and other regulatory requirements. * Ensure to reverse expired LCs / LGs and follow up unpaid items of LC and collections as per policy/procedure. * Ensure that irregular transactions or transactions that are not within the Bank’s approved policy are reported in the Risk Indicator. * Periodic follow up for pending documents / transactions. * Follow up on charges pending from customers / counterparty banks. * Physical verification of transaction files on half-yearly basis . * Imbibe compliance awareness at all times. * Ensure that Banks policies, procedures and guidelines are consistently & strictly followed. * Review and take action on points and recommendations highlighted in Audit reports and Error Logs. * Ensure all security item registers, if any, are properly maintained, balanced, updated and in order.
|Job Location:||Abu Dhabi, United Arab Emirates|
|Monthly Salary:||US $6,000|
|Nationality:||United Arab Emirates|