The Security Consultant is responsible for the proper and accurate handling of support requests of help AG’s customers. The Engineer will receive requests by Email and Calls and handle those according to help AG’s support workflow including
• internal and external escalation
• continuous communication with the customer
• providing solution scenarios
• proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets
• follow-up on any escalations in time.
The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.
|Job Location:||Dubai, United Arab Emirates|
|Company Industry:||Information Technology|
|Monthly Salary:||US $4,000|
|Career Level:||Mid Career|