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Room Service Supervisor – Marriott Riyadh

§ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
§ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
§ Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
§ Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
§ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
§ Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
§ Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
§ Listen to hourly employees’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
§ Coordinate tasks and work with other departments to ensure that the department runs efficiently.
§ Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
§ Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
§ Collaborate with management to formally recognize hourly employees’ performance contributions.
§ Serve as hourly employees’ first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.

Job Details

Date Posted: 2013-07-08
Job Location: Riyadh, Saudi Arabia
Job Role: Support Services
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career

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