JOB DESCRIPTION
Trainer – Retail Academy Female
Jeddah
Reports to:
Regional Academy Training Supervisor / Training Officer
Job Purpose:
Deliver training & development programmes to equip the employee with the knowledge, skills and motivation to carry out work-related tasks, in attainment of their full potential. Support in design and development of the training programs ensuring it effectively meets the business needs, quality standards and enhances performance.
Qualifications & Experience:
High school or Diploma
Has attended or conducted soft skills training e.g. Customer Care, Communication Skills, Team Work, Interpersonal Skills, Supervisory Skills etc.
Previous experience in handling customer facing associates would be an advantage.
Spoken and written Arabic and English is required, and able to deliver training in English and Arabic language.
Must be willing to work in rotational shifts – Mornings and Evenings, and flexible to travel to other company training centres, if required.
Job Tasks & Responsibilities:
Develops and delivers training to enhance the skills of newly hired and current employees.
Supports in design and development of courses, maintaining quality standards and satisfaction of the business.
Trains the employees in job related skills, processes, procedures, products, handling common questions and objections.
Monitors and review the progress of trainees in the training centre and on-the-job, through appraisals and discussions with store managers.
Coaches and follows-up on trainees to solve specific problem related or performance improvement, either on a one-to-one basis or in groups.
Conducts training needs analysis, and develops courses to meet those needs.
Continuously reviews the training curriculum, delivery, material and recommend enhancements for training.
Participates in development of assessment tools for trainees and on-job-training for store managers.
Completes training reports for in-house and on-the-job training and periodic performance appraisal, and produces periodic training reports for management.
Prepares and maintain the training materials and facilities ensuring readiness for delivery.
Maintains the tidiness of the facilities to the highest standard, logging defects and maintenance issues on daily basis.
Has understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
Stays up-to-date with developments in training by reading relevant journals, going to meetings and attending relevant courses and seminars.
Supports colleagues where and when needed.
Takes Initiative and shares ideas to improve standards and quality, and participates in process and Quality improvements.
Displays the Values, and Quality standards, and embedment in the Academy.
Perform any other duties related to the job as assigned by the direct manager.
Competencies:
Communication & Interpersonal skills.
Planning & Organising
Results Orientation
Team Working
Values & Ethics
Customer Focus
Business Awareness
Creativity & Innovation
Achieving Excellence
Selling and Presentation skills.
Computer Literacy (Knowledge of Microsoft is a must)
Report Writing
Job Details
| Date Posted: | 2013-03-30 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Education/Training |
| Company Industry: | Retail/Wholesale; Education, Training, and Library |
| Joining Date: | 2013-04-01 |
Preferred Candidate
| Career Level: | Management |
| Gender: | Female |