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Restaurant Captain – La Farine – The JW Marriott Marquis Hotel Dubai

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

Business Results
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share

Essential Functions
· Open and close shift in accordance with manager’s checklist.
· Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
· Properly execute revenue and check control procedures on shift.
· Maintain a safe and sanitary work environment for all associates and guests.
· Ensure room service is fully staffed and able to handle volume of business; periodically check and assist as necessary.
· Provide floor coverage during all meal periods.
· Conduct taste panels and menu classes on a daily basis for restaurant and room service.
· Attend and conduct meetings as required.
· Ensure all sidework is done on a daily basis.
· Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
· Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

Job Details

Date Posted: 2013-07-08
Job Location: Dubai, United Arab Emirates
Job Role: Support Services
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Mid Career

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