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Night Manager – Kempinski Al Othman Hotel

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.

• Assists operations manager in processing associate payroll weekly.

• Ensures supervisors maintain adequate levels of department supplies.

• Ensures all associates are in proper uniform and are properly groomed.

• Ensures associates are working in a safe environment.

• Promotes participation in hotel safety-related programs.

• Monitors associate attendance and records absences/tardiness.

• Promotes teamwork and associate morale.

• Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.

• Keeps associates informed regarding new operational procedures, standards, or programs.

• Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).

• Ensures all associates have complete knowledge of emergency procedures.

• Ensures constant communication takes place between associates, supervisors and management.

• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages.

• Manages associate hours.

• Manages all period-end inventories.

• Helps direct supervisors to achieve their own development goals.

• Encourages associate relations through gifts, parties, outings.

• Creates incentives that will promote better service and profit for the hotel.

• Works with the leadership team of the hotel to identify and implement action plans to prevent the reoccurrence of guest issues.

• Directs, monitors and assist all overnight staff.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Job Details

Date Posted: 2013-03-31
Job Location: Khobar, Saudi Arabia
Job Role: Customer Service
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Management
Gender: Male
Nationality: Saudi Arabia

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