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IT Specialist – Manpower Middle East

Our client, a reputable advertising and media company is currently recruiting for an IT Specialist. You will be reporting directly to the Regional IT Officer. This role is for a contract period of 12 months .POSITION DESCRIPTION The Regional IT Specialist (RIS) has a solid line to the Regional IT Officer (RIO).The Regional IT Specialist will cover the following areas Change Request management Issues Management (Global Operations Management System) Case Management (Global Operations Management System) SystemsNetworkUser Support Systems Operations, Technical and End-User Support Systems and Network Administration Service Desk Systems Development Process Systems Analysis and Design Systems documentation Systems Testing Systems development and enhancements User Training Regression TestingDUTIES AND RESPONSIBILITIES A. CHANGE REQUEST FACILITY MANAGEMENT (CRF)1. Policy enforcement on CRFs2. Monitors CRFs status and ensures timely updates3. Fulfills all assigned CRFs. Fulfillment may include the following process systems configurations, data updates, development and testing 4. Coordinates with Global Solutions Delivery (SD) team for any assigned system enhancements change request5. Prepares report on fulfilled and pending CRFsA. ISSUES MANAGEMENT (GLOBAL OPERATIONS MANAGEMENT SYSTEM)1. Logs valid reported system issues on the Global Operations Management System (GOMS)2. Identify root cause of the issue and provide resolution.3. Fulfills all assigned systems issues.4. Coordinates with Global SD team for any assigned system issues5. Prepares report on resolved and pending issuesB. CASE MANAGEMENT (GLOBAL OPERATIONS MANAGEMENT SYSTEM)1. Monitors and evaluates all assigned cases on the Global Operations Management System (GOMS). Escalate cases to proper department as necessary2. Ensures assigned cases are fulfilled or closed within SLA3. Prepares report on resolved and pending cases4. Coordinates with Global SD team for any assigned cases as necessary.C. SYSTEMSNETWORKUSER SUPPORT1. Involves in the operations, maintenance and support of established IT infrastructure covering Data Center administration Email administration Network (LANWANVLAN) administration Instant messaging administration Security management (Juniper SSG20 Firewall) Internet Access management (Barracuda Web filterAccelerators) VPN management PCDesktop management Service Desk management IT Asset management Core Network Services management Server management Hardware and Software management Account Access management WEBEX account management Management and administration includes the following specific tasks Software installations (OS for PCDesktop, Apps, printer drivers, etc) Policy creation, communication and enforcement User Education and Training End-user support Monitoring in-region's uptime and downtime Capacity planning Mail archive management for compliance Service road-mapping Systems and Database backup and restoration Security Review and Testing (preventdetectcorrect spread of virus) User Access Review Asset acquisition Assignment of equipment and accountability tracking IT asset inventory and upgrade recommendations Software license management Service level monitoring and Service Desk creation Service ticket management (resolution, escalation, monitoring) Knowledge Database Management File Share and My Documents administration Certificate services management Email setup and configurations Coordinates and collaborates with Global Administrator (TRMO)D. SYSTEMS DEVELOPMENT PROCESS 1. Involves in the following systems development and design processes for project initiatives Systems Analysis and Design – Collaborates with process owners and users for data gathering prepares technical business requirements document for sign-off and implementation coordinates with Global SD for the systems design development user testing user training timelines and deployment. Systems development

Job Details

Date Posted: 2013-04-17
Job Location: Dubai, United Arab Emirates
Job Role: Technology/IT
Company Industry: Advertising; Arts/Entertainment/and Media; Information Technology

Preferred Candidate

Career Level: Mid Career

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