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IT Desktop and ATM Support EngineeR – Banking – Triage International

The IT Desktop and ATM support Engineer will work directly under IT Services Manager and will be responsible for providing technical assistance to computer system users, answer questions or resolve computer problems for clients in person. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

a) Support End users regarding desktop computer software and hardware operations to resolve problems.

b) Enter commands and observe system functioning to verify correct operations and detect errors.

c) Provide temporary work around solutions for business to continue till incident or problem is resolved.

d) Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

e) Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

f) Read trade magazines and technical manuals, to maintain knowledge of hardware and software.

g) Refer major hardware or software problems or defective products to vendors or technicians for service.

h) Confer with staff, users, and management to establish requirement for new systems or modifications.

i) Develop training materials and procedures, and/or train users in the proper use of hardware and software.

j) Inspect equipment and read order sheets to prepare for delivery to users.

k) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

l) Modify and customize commercial programs for internal needs.

m) Oversee the daily performance of computer systems.

n) Prepare evaluations of software or hardware, and recommend improvements or upgrades.

o) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

p) Assist and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software

q) Monitor and Support ATM Machines.

r) Install and Re-Configure ATM Machines.

s) Other duties may be assigned.

Job Details

Date Posted: 2013-04-21
Job Location: Dubai, United Arab Emirates
Job Role: Technology/IT
Company Industry: Banking; Information Technology

Preferred Candidate

Career Level: Mid Career

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