Our client is a major KSA-owned Fast Service Restaurant brand who is seeking a highly experienced Director of Operations to oversee their planned major expansion within Saudi Arabia and into the GCC.
The company currently operates over 30 shops in KSA with plans for massive expansion over the next 5 years.
Reporting to the Chief Executive Officer, you will be responsible for directing and coordinating operational activity and closely assisting the CEO in formulating and administering operational policy and responsibility.
The role requires three essential areas of focus which are (but not limited to):
1. Customers – You will analyze trends through customer-related data, ensure Regional Managers have feedback on all restaurants and use all physical and technological tools to obtain customer feedback.
2. Processes – You will maximise operational goals by formulating, creating and administering policy’s and procedures, including setting of standards for delivery, oversee operational manuals, set operational reviews by restaurant service checking and feedback programs, and drive accountability for growing sales.
You will aggressively pursue business objectives and ensure these objectives are met to achieve sales and profit growth; develop long-term goals and objectives with Executive staff, manage operations to maximise human and automated resources to achieve productivity and profitability and to create a ‘BYA’ (Beat Year Ago) target mentality within staff.
3. People – You will build, develop and manage an operational leadership team capable of core strategy implementation, improve employee relationship, provide leadership when dealing with problem resolution, create a BYA mentality with sales staff, and be the lead communicator to operational staff on company policy and direction. You will work closely with the HR Management Team to develop plans, forecasts and bench plans for the continuing growth of the company.
|Job Location:||Riyadh, Saudi Arabia|
|Company Industry:||Catering/Food Services/Restaurants|