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Customer Service Representative | Hertz | Dubai – Al Futtaim Group

About the Business:

Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

About the Job:

We are currently looking to recruit highly enthusiastic Customer Service Representative’s for our Hertz team based in Dubai. Reporting to the Customer Care Supervisor the job purpose is as follows:

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. 

Your main duties will include:
* Achieve group revenue target for daily, weekly and monthly rentals – for the branch.            
* Should maintain counter as per Hertz International Standards. Image audit and operational audit.
* Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
* Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
* Manage the 5*5 / action items on a daily basis and rectify the errors without delay during the shift.
* Manage the pre check ins daily and ensure that closing of rental is done without delay.  Justification of unclosed rentals.
* Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.

Job Details

Date Posted: 2013-07-03
Job Location: Dubai, United Arab Emirates
Job Role: Sales
Company Industry: Customer Service

Preferred Candidate

Career Level: Mid Career

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