1. PURPOSE OF THE JOB
Receive and manage customer telephone enquiries using primarily the UPS global track & trace software systems to provide solutions to those customer enquiries.
Build and maintain close business relationships with external and internal customers. Liaise closely with Operations and Sales functions to support customers.
Incentives are available in these positions for generation of successful sales leads for UPS.
2. REPORTING RELATIONSHIP
The Customer Service Agent reports to the CS Supervisor, with primary responsibility to provide world-class customer service and solutions for customer enquiries.
3. PERFORMANCE MEASUREMENT
The Customer Service Agent is evaluated on the following criteria:
(a) Number of calls received and managed daily.
(b) Number of customer enquiries and complaints successfully resolved daily.
(c) A proactive, enthusiastic and motivated attitude to managing customer issues.
|Job Location:||Riyadh, Saudi Arabia|
|Job Role:||Customer Service|
|Career Level:||Entry Level|
|Degree:||High school or equivalent|