This job entails customer interaction in an inbound/outbound contact centre environment. A CRO is required to ensure highest standards of customer service by providing the right solution/information to customers through phone, fax, sms, email (or any other channel of communication) in an efficient, accurate and secure manner meeting all Targets/KPIs. As contact centre is a 24/7 environment the CRO is required to be flexible in terms of working hours and days.
Candidate should possess following attributes
•Ability to make / take phone calls ensuring highest quality of service
•Should be a Team player.
•Ability to multitask
•Proficient in using a computer
•Ability to work under pressure
•Must have proficiency in Arabic language.
•Ability to analyse a situation and come up with solutions ensuring FCR (First call resolution)
Job Details
| Date Posted: |
2013-04-01 |
| Job Location: |
Dubai, United Arab Emirates |
| Job Role: |
Customer Service |
| Company Industry: |
Telecommunications |
Preferred Candidate
| Career Level: |
Entry Level |
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