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Customer Relation Officer – Sybrid (Pvt) Ltd

This job entails customer interaction in an inbound/outbound contact centre environment. A CRO is required to ensure highest standards of customer service by providing the right solution/information to customers through phone, fax, sms, email (or any other channel of communication) in an efficient, accurate and secure manner meeting all Targets/KPIs. As contact centre is a 24/7 environment the CRO is required to be flexible in terms of working hours and days.

Candidate should possess following attributes

•Ability to make / take phone calls ensuring highest quality of service

•Should be a Team player.

•Ability to multitask

•Proficient in using a computer

•Ability to work under pressure

•Must have proficiency in Arabic language.

•Ability to analyse a situation and come up with solutions ensuring FCR (First call resolution)

Job Details

Date Posted: 2013-04-01
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service
Company Industry: Telecommunications

Preferred Candidate

Career Level: Entry Level

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