Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Listen to hourly employees’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
|Job Location:||Riyadh, Saudi Arabia|
|Job Role:||Support Services|
|Career Level:||Mid Career|