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Audio Visual (AV) System Administrator – United Arab Emirates University

 The AV System Administrator is responsible for direct, time-sensitive administration & support of Audio Visual & presentation backend critical infrastructure which is facilitating and providing United Arab Emirates University (UAEU) classrooms, computer labs, online instruction, and on-campus special events. Specifically responsible for assisting with the installation, configuring, operating, maintenance, repair, and upgrade of centralized multimedia servers, equipment used throughout the UAEU Campuses. Serving as a consultant and liaison for AV / IT support specialist & technician to develop / support their field experience. Providing administration & support for recording and streaming/on-demand technology requests and supplying ongoing usage analysis and process improvement for audiovisual services. Effective communication and coordination with other departments, faculty, students and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Individual need to ensure that all AV enterprise system servers and centralized equipment are performing at optimal and reliable levels and all service issues are addressed, evaluated, and remediated on a timely basis.

 Provide a high level backend advanced technical consultation and support to Set-up, operate, manage and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and related system servers including classroom, IP TV, digital signage, presentations and conferences technology.

 Provide a very proactive assistance to class room technology and relevant infrastructure and ensure the stability and reliability of relevant systems operations.

 Present, develop and configure AV technology to UAEU community in a more user friendly format instead of being more complex.

 Ensure multimedia servers, equipment are fully operational, being repaired or cleaned when necessary.

 Assist and instruct AV Support specialists, technicians, guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals.

 Develop manuals, tutorials, workbooks, or related materials for use in conjunction with production materials or for training.

 Responsible of possible changes/upgrades that would make the UAEU’s particular system more secure and/or convenient or enhance the performance and efficiency.

 Prompt response to system, equipment failure and provide effective repair, troubleshoot technology and community usability issues of on campus teaching and learning environments.

 Perform daily monitoring, periodic inspection and lead the preventive maintenance tasks of all responsible multimedia system’s hardware, software and associated resources.

 Assist with the coordination of AV support for enterprise events held at public facilities, which may include interaction with vendors and other facility support staff.

 Manage / monitor the operation of digital video cameras to record UAEU programs and events, video and audio tape duplication.

 Assistance with maintaining a thorough inventory of A/V equipment and supplies, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment.

 Perform on site technical surveys to determine the technical requirements of the academic, administrative activities and for events. Document the findings of the site survey to include technical write ups, responses to technical RFP’s/RFQ’s and Results.

 Working with IT Systems Engineers and server teams to coordinate in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.

 To ensure all work is performed according to the agreed standards and that quality techniques are practiced.

 Provide service updates and reports to senior management as required.

 Other duties as assigned.

Job Details

Date Posted: 2013-04-18
Job Location: Al Ain, United Arab Emirates
Job Role: Technology/IT
Company Industry: Education, Training, and Library
Monthly Salary: US $3,000

Preferred Candidate

Career Level: Mid Career

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