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Assistant SPA & Recreation Manager – Kempinski Al Othman Hotel

• Identifies and recommends new products and product enhancements to remain competitive in the market.

• Investigates, reports and follows-up on guest incidents.

• Ensures corrective measures are implemented to prevent a reoccurrence.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Establishes guidelines so associates understand expectations and parameters.

• Observes service behaviors of associates and provides feedback to individuals and/or managers.

• Reviews findings with associates to develop appropriate corrective action, shares plans with hotel leadership and ensures corrective action is taken to continuously improve results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Administers the performance appraisal process for direct reports.

• Develops business goals and creates appropriate development plans.

• Assists associates based on their individual strengths, development needs, career aspirations and abilities.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.

• Ensures associates are treated fairly and equitably.

• Manages associate progressive discipline procedures for areas of responsibility.

• Ensures hotel policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired business results.

Job Details

Date Posted: 2013-03-31
Job Location: Khobar, Saudi Arabia
Job Role: Customer Service
Company Industry: Hospitality/Tourism/Travel

Preferred Candidate

Career Level: Management
Gender: Female
Nationality: Saudi Arabia

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