Assistant Safety and Security Manager – Kempinski Al Othman Hotel

• Ensures all associate accidents and guest liability incidents are reported to Claims Reporting Service in a timely manner.

• Performs duties of the Safety & Security Manager in his absence.

• Ensures compliance with policies on proper investigative procedures for loss of hotel assets.

• Ensures security staff is certified in first aid and CPR.

• Strives to improve service performance.

• Utilizes an “open door” policy.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Ensures hotel policies are administered fairly and consistently.

• Trains security staff to effectively monitor and protect hotel assets.

• Collaborates with the Safety & Security Manager on ways to continually improve departmental performance.

• Ensures proper documentation of property patrols is maintained.

• Helps associates and guests obtain necessary medical attention on a timely basis.

• Assists in the management of claims by ensuring proper procedures are followed and documented.

• Sets a positive example for guest relations.

• Celebrates successes and publicly recognizes the contributions of team members.

• Supervises security staff to effectively monitor and protect hotel assets.

• Handles guest problems and complaints effectively.

• Communicates critical information to Safety & Security officers based on knowledge gained at pre- and post-convention meetings.

• Assists in the development and implementation of emergency procedures.

• Trains staff on proper patrol procedures.

• Reports any procedure violations to the Safety and Security Manager and appropriate management.

Job Details

Preferred Candidate

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