About Your Job:
You will supervise whilst ensuring a high level of service the flight-handling activities such as flight editing, check-in, transfers and boarding. You will be required to support the Airport Services Duty Officer when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges. Some of your key accountabilities will be facilitating ramp handling in liaison with all airport staff to expedite departures, supervising the airport team to ensure on-time flight closure and working towards overall on-time performance. Further to this you will plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.
In order to be successful in this role you will provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback. You will be required to generate various reports and always keep the workplace neat and tidy as well as offering support to the ASM in implementation of training and remaining sensitive in varying difficult situations at all times.
You must have a Bachelors degree or equivalent with a recognised IATA or Airline Certificate being highly desirable. You should have at least 4 years experience in an Airline as Ground Staff covering passenger handling and passenger operations with supervisory experience preferred.
Fluency in written and spoken English & Arabic is essential as is training in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling. An overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and D.G.R are also required.
|Job Location:||Manama, Bahrain|
|Job Role:||Customer Service|
|Career Level:||Mid Career|